Award Winning Service and Training from

ServEquip has been one of the UK foodservice sector''s most successful independent players over the last thirty years and are still going from strength to strength..

What''s the key to our success? Our customers - people whom we never take for granted, and people for whom we constantly strive to do better.

What differentiates us from our competitors is our ability to build relationships with customers, relationships that span beyond the sale of any individual piece of equipment - no matter how efficient, profitable or cost-effective it is.

Whilst we have worked with leading global foodservice companies for decades we apply the same levels of service, training and customer service to all customers - not matter what their size, status or location.

Dedicated Staff

Within our service and training departments there are over 40 staff dedicated to serving customers. Staff whose job it is to ensure that every customer''s equipment performs as, and when it is required, to the very best of its ability 24/7.

For our customers we offer market leader products from award winning manufacturers, but really that''s just the start of the story.

For any customer purchasing ServEquip''s equipment we naturally install and commission the equipment, however, we also offer menu development services, health and hygiene training as well as bespoke operations and training manual production.

Menu Development & Enhancement

For example, if a leading foodservice giant is keen to introduce a new ethnic food item to its branded staff restaurant franchise, we would undertake trials in our test kitchen to ensure definitive cook and temperature times to produce consistent results.

And for most of our customers consistency is the key. With staff turnover in excess of 100% for most retail and fast food operators, what is needed is clear, concise cooking instructions which, when combined with easy to use equipment, ensures customers enjoy the same standard of fayre no matter who is on shift, or has just joined the company.

Stoneleigh Park Lodge

Stoneleigh Park Lodge is a popular hotel for business and leisure travellers that until ServEquip''s team intervened was only able to offer its guests a cold Continental Breakfast.

The Lodge''s manager, Tom Keaveny has been delighted with the transformation that ServEquip''s input has brought to the Lodge''s restaurant - Park View Bistro and the Lodge''s room service operation.

Eliminating The One Choice For Breakfast!

ServEquip worked with Tom and his team undertaking a feasibility study. The study analysed not only the space available, but the ergonomics of creating a kitchen with just a fridge, freezer and the benefits of using a Turbochef C3 rapid cook oven as the sole cooking platform as well as design, staffing and service methods.

Simple, Push Button Operation

The final phase of consultation included menu development and cook setting times and programmes. Once both sides were happy with the final analysis, ServEquip delivered, installed and commissioned the equipment.

The pre-opening training session included operation and the simple cleaning of a C3 and once the "kitchen" was officially open, ServEquip remained on hand offering support and guidance through the opening.

Even once the equipment is up and running, ServEquip can help customers improve sales by helping them develop additional menu enhancements suitable for the equipment they have purchased, which will generate new income streams for their business.

Taking The Spit Out Of The Polish

One of the most significant areas of help operators need support with is health and hygiene. ServEquip''s trainers work closely with clients to ensure their staff understand the importance of cleanliness in terms of performing routine and regular cleaning procedures for catering equipment.

ServEquip has the capability of delivering this high level of support throughout the UK from Land''s End to John O''Groats be it for a 300 store roll out national account to a family owned business in Wigan. We have the expertise to enable operators to schedule and organise equipment delivery, installation and staff training within a given time frame or to a set deadline.

Training for Success.

If there were a foodservice Olympics, we would be the Steve Redgrave and Matthew Pinsent of equipment distributors because not only are we award winners, we are regular award winners.

Our work with our clients does not go unrecognised. Customers appreciate the added value that our training services bring to their business - whether its our development of a bespoke training manual for a global fast food operation or we have helped an independent C-Store owner introduce hot food to the store.

And the Oscar Goes To….

NEC leading QSR operator, KFC - part of Yum! Brands - named ServEquip as Equipment & Service Provider of the Year 2002.

In winning the award, ServEquip''s performance had been assessed through 2002 as measured by service key performance indicators, commercial package and relationship.

Commented Hicham Naciri, Equipment Manager, Yum! "We work with 35 service providers and the service and accuracy of orders with ServEquip is the best we have received from all our suppliers."

Congratulating ServEquip at the ceremony Hicham Naciri commented: "It gives me great pleasure to present this award to ServEquip - a company that has put a huge effort and vast investment in 2002 aiding our business in opening a record number of stores. Additionally, ServEquip put in a service structure support that enabled all our stores to keep trading day in day out."

Independent Confirmation

Our quality and service standards are published monthly - so whilst our competitors talk about first time fix rates, we can show you this month''s, last November''s or even the last year''s if you wish. (March 2003''s first time fix rate is 85%)

Each month an external market research company audits our standards by speaking directly to our customers and assessing our performance - so you don''t just have to take our word for it.

With 28 CORGI registered engineers deployed nationally it is our job to keep retailers selling, caterers cooking and your customers satisfied. We have our own service desk open seven days a week offering technical assistance over the ''phone or an engineer visit within 6 - 24 hours depending on your service contract.

Our engineers carry up to 300 spare parts on their vans and as we only specialise in our equipment with large stocks being held at our Croydon headquarters, you can begin to see why our first time fix rates remain so high.

Our computerised call management ensures that our engineers are at the cutting edge of technology - updating our central records about our operation and equipment from their palm pilots in the field.

We are the preferred choice for multinational companies and independents alike, all our equipment is supplied under warranty with additional service contracts also available. Indeed, some of our oldest customers who have maintained their equipment as recommended have exceeded over 11,000 days use from its original purchase and still going strong!